NameAPI is a web API
to handle people's names
in your software.

News

28.04.2016

Version 5 release candidate is online

This is the time to test your installations.


14.03.2016

Faster server failure detection

When one server is on strike, it is removed from the pool instantly.


17.02.2016

Faster trash email domain detection

New domains are caught as soon as they appear.


09.02.2016

Version 5 preview is online

Test the new REST API, give early feedback.


10.11.2015

Announcing Version 5

The next major version will bring a brand new REST API.


Service Level Agreement

Last modification: January 10, 2014

 

In short: we do our best to have the services available and responsive at all time. If we screw up, you get additional credits for the next month.

Coverage; Definitions

This NameAPI Service Level Agreement (SLA) applies to clients that have contracted for web services from Optimaize.

As used herein, the term "Web Services Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of client's web service is available for access.

The service is considered available when at least one location of the service that was provided to the customer is fully functional - no matter how many other locations fail.

Service Level

NameAPI aims to achieve 99.999% Web Service Availability for all clients, and guarantees 99.9%, which is a maximal downtime of 43.8 minutes per month.

Remedy:

Subject to the following sections below, if the Web Service Availability of client's monthly subscription contract (not one time credits, not free credits) web service is less than 99.9%, Optimaize will issue additional credits to the client in accordance with the following schedule, with the credits being added to the next monthly cycle and calculated as a percentage of the number of credits available in the subscribed package:

Web service availability 

Downtime per month 

Credit percentage

> 99.9%

< 43.8 minutes

0%

< 99.9%

> 43.8 minutes

10%

< 99%

> 7.2 hours

50%

< 90%

> 3 days

100%

Exceptions

Client shall not receive any credits under this SLA in connection with any failure or deficiency of Web Service Availability caused by or associated with:

  • outages elsewhere on the internet that hinter access to your account
  • resulting lockouts caused by client's misuse or abuse of the service

Credit voucher

Optimaize monitors its infrastructure and service availability. In case there was more downtime than promised, the affected customer receive the additional credits and are informed about it. If the customer did not receive such a notification, but believes the service availability was too low, he is required to make a request by sending an email message to nameapi-support () optimaize.com. Each request in connection with this SLA must include client's name and email address and the dates and times of the unavailability of client's web service and must be received by Optimaize within ten (10) business days after client's web service was not available.

If the unavailability is confirmed by Optimaize, additional credits will be applied in the next monthly cycle after Optimaize' receipt of client's credit request.